Refund policy
# 🔄 Return & Refund Policy
**Last Updated: [22:2]**
At **[vioosa.in]**, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Please read our Return & Refund Policy carefully.
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## 📦 Return Eligibility
You may request a return within **[15 DAYS]** of receiving your order if:
* The item is damaged or defective
* You received the wrong product
* The item is unused and in original packaging
* The product is in the same condition as delivered
Items must be returned with original packaging, tags, and proof of purchase.
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## ❌ Non-Returnable Items
The following items cannot be returned:
* Personal care & hygiene products
* Innerwear or intimate items
* Opened or used products
* Items marked as “Final Sale”
* Gift cards (if applicable)
We reserve the right to deny returns that do not meet our policy conditions.
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## 📩 How to Request a Return
To initiate a return, please contact us at:
**Email:** [heyvioosa@gmail.com]
Include the following details:
* Order number
* Reason for return
* Clear photos/videos (for damaged or wrong items)
Our support team will review your request and respond within **24–48 hours** with further instructions.
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## 💰 Refund Process
Once your return is approved and the product is received (if applicable), your refund will be processed within **[7- 10 days]**.
Refunds will be issued to the original payment method used at checkout.
For Cash on Delivery (COD) orders, refunds may be processed via:
* Bank transfer
* UPI
* Store credit
You will be contacted to confirm refund details.
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## 🔁 Exchanges
We only offer exchanges for:
* Damaged items
* Defective products
* Incorrect items received
If you need an exchange, contact us at **[heyvioosa@gmail.com]** with your order details and product photos.
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## 🚚 Return Shipping Costs
* If the product is damaged, defective, or incorrect → return shipping will be covered by us.
* If return is due to change of mind → return shipping cost may be borne by the customer.
Shipping charges (if any) are non-refundable unless the return is due to our error.
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## ⏱ Late or Missing Refunds
If you haven’t received your refund within the specified time:
1. Check your bank account
2. Contact your payment provider
3. Contact us at **[EMAIL ADDRESS]**
We will assist you until the issue is resolved.
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## 📍 Contact Us
If you have any questions about our Return & Refund Policy, please contact:
**[Vioosa.in]**
Email: **[heyvioosa@gmail.com]
Thank you for shopping with **[vioosa.in]**. Your trust means everything to us.